Flipkart — Policy issue

Hi team,

I have concern with the mentioned order ID. I have technical issue from the phone i received and I'm asking for replacement of the product. Technical team from nothing phone 1 confirmed I can get refund for this product same i conveyed to Flipkart technical team and got to know regarding policy for the replacement/refund. I heard this product doesn't have refund but I'm using Flipkart app in app there is not such policy mentioned for the same . I want to raise a concern this is not issue from customer side it's issue from Flipkart for not explicitly mentioning of the terms and conditions for buying the product.
Please requesting for refund for the product i really don't want to take new issue with the product. If this is not getting resolved then will raise the complaint to higer authority.

Order ID OD[protected]