[Resolved] Flipkart — poor response from flipkart

Manab Chowdhuri

from Pune, Maharashtra

Address:

wagholi Pune, 412207

On 19th aug. 2019 i purchased a new asus laptop form fleepkart vide order no. Od[protected]. On 28th sep 2019 while i was installing ms office to my new laptop it started malfunctioning. I made a complain to asus on 30th sep. 2019 vide complaint no. A[protected]. Their engineer came as asked that the hard disk of the laptop is faulty and need replacement. Since this was a complete new laptop i asked to replace the laptop; however they did not agreed.

After replacing the hard disk also the same problem arise in front of the asus engineer. He took my laptop to their workshop and asked some more parts need to be changed.

Again i requested them to replace the laptop; however, they denied.

I approach to the flipkart but they denied to take any responsibility. I surprised to know that flipkart do not provide any means to customer for write to them. Even when i put a complain to tweeter they did not provided any solution.

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Nov 19, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2019

Flipkart Customer Care's response Hi Manab, Thanks for writing in. We're sorry to hear that you're facing issues with your Asus Core i5 8th Gen - (8 GB/1 TB HDD/Windows 10 Home/2 GB Graphics) R540UB-DM723T Laptop. Since the product was delivered to you on 21 Aug 19, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your return request. However, the product is covered under the manufacturer's warranty, so you can get in touch with the brand authorized service center and they'll be able to help you out.