[Resolved] Flipkart — poor service from flipkart
Coimbatore South, Tamilnadu, India
Ininhabit on Feb 12, 2019
I urgently required the lg hbs-a100 bluetooth headset with mic as i was going on a long trip. I ordered a black colour headset, but the seller sent me a silver piece. I asked for a return which took the seller 4 days to approve, then 3 days later a replacement arrives which is again the same colour.
So i contacted the customer care and informed them about asking them to send another replacement, now they are refusing to replace the product and only offering a refund.
When asked why they could not replace the reply i got was that the seller did not have stock in black colour. But amazingly flipkart still lists the product as available: https://www.flipkart.com/lg-hbs-a100-bluetooth-headset-mic/p/itmfa99rex6jevvb?pi...⇄
They do not seem to understand how irritating it is for the customer to go through this specially when you urgently need something.
I have refused the refund, i have informed the useless customer service people that i will use all the possible forums to get the right colour delivered to me. All the had to say was happy shopping!!
Lg hbs-a100 bluetooth headset with mic
My orders: od[protected]
Complaint marked as Resolved Mar 24, 2019
[Feb 12, 2019] Flipkart customer support has been notified about the posted complaint.
Verified SupportFlipkart Customer Care's response, Feb 13, 2019
We will revert on it.
Verified SupportFlipkart Customer Care's response, Feb 21, 2019
Customer raised a complaint stating that the product delivered was different from what was ordered. We have interacted with the customer and raised a return request with the seller for the refund of the order. The seller has confirmed the refund has been completed on (17th Feb 19). Hence, closing the complaint form our end.
|2 Comments Updated:||Share0Tweet0|