[Resolved] Flipkart — prepaid shipped product cancelled without my consent

AmitGupta29

from Lalganj, Bihar

Address:	Bhagalpur, Bihar, 813203
Website:	www.flipkart.com

I ordered and paid for arrow sport regular fit brown trousers on 1st of december, 2018. It reached to destination hub for delivery on 4thof december, 2018. Instead of delivering the product the dedicated courier partner of flipkart kept on calling but never delivered. It delivered three goods along with it but the above mentioned product was undelivered and cancely without my consent. I called flipkart customer care, they say that "seller has cancelled it, and flipkart is just a mediator."

I asked for my complaint number and they fetched me with the number and email as ""help us with your feedback - in[protected]".

Flipkart keeps your money for 15 days, keeps you annoying with calls for 15 days and later cancells your product with the buyer's consent.
I will complain about it everywhere for this.

Pathetic and worst service, pathetic responsibility/accountability. It is a brand with no self respect and image, infact it is is just a broker of the sellers registered under it.

Sorry, i bought goods from you.

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Jan 30, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

Flipkart Customer Care's response We will revert on it.

Dec 19, 2018

Updated by AmitGupta29 There is nothing to revert, they are unfair in their process. And they want to follow the process of their's.

They have problems with their delivery partner and they are inefficient to rectify their problem and means.

Seriously you have pathetic customer service and orientation. You are just a broker of your seller's and you are just intrested in your brokerage. You believe in hell with customer safeguard and intrest's.

Verified Support

Dec 23, 2018

Flipkart Customer Care's response Customer raised a complaint stating that the order placed was cancelled without customer consent. We have interacted with the customer and and informed that order was cancelled by logistics service provider. Asked customer to place a fresh order and the seller will provide the price difference but customer declined. Also, the seller has confirmed the refund has been completed 15 December, 2018. Hence, closing the complaint from our end.

Dec 23, 2018

Updated by AmitGupta29 I have not closed the complaint yet, as the steps under taken is nothing. They have clearly stated that"they cannot take any action in this case. They are just mediator of their seller's. And hence they are sorry." I do not understand what are they sorry for, do they really mean what is the word sorry. Moreover when they cannot take action then how can they close the complaint. Moreover when your delivery partner is in capable and your process are inefficient, how can you close the complaint.

And point to be noted that I have made the complaint and not they, so I need to be satisfied to close the complaint.

So, I am not closing the complaint.

Dec 23, 2018