[Resolved]  Flipkart — printer ink bottles delivered were non genuine

Address:	144021
Website:	www.flipkart.com

Flipkart order number od[protected] for brother multi color ink bt5000 6000bk.
Out of four bottles delvered, 3 are non genuine.
The seller has mentioned this product as non returnable.
Brother printers have a special hologram whose code can be checked online on website http://update.brother.co.jp/PBJ/id/default.aspx
I checked the codes and the website said 3 of the 4 bottles were non authentic. Even the hologram description on site do not match with the ones which were non authentic. Only one matched and the code too confirmed as authentic product.
I mailed to flipkart on 13 july, 1 hr after receving the non genuine product, and they created incident in[protected]
In reply they said "as promised the product was delivered to you on 13 july 17."
Although the page of the product on app clearly says 100%authentic product.
I replied to the incident on 15 july giving more details but no response has come from flipkart even after 48 hrs.
I again created an incident on 16 july 17 as in[protected].
The auto generated response has come. But no official reply from flipkart yet.

All bottles are currently in sealed plastic bags as provided.

I understand the product is non returnable. But flipkart advertised and promised a genuine product.
Which i havent received.

Please seek a just and consumer friendly reply from flipkart for my case.