[Resolved]  Flipkart — product delivered and money stolen by flipkart

Address:

Thane, Maharashtra, 421204

Undelivered order-od[protected]

Dear sir,

Greetings for the day!

Today after shopping in flipkart for last 4-5yrs. I am realy disappointed in the way my last complaint is dealt with. I order one product with order number - od[protected]. Order was done on 12th oct with a prepaid amount of 673inr. The assured delivery date was 19th oct (Saturday). But nobody came for delivery on 19th. 20th oct i received an sms stating that my order has been successfully delivered. Nobody came for delivery on 20th oct 2019 (Sunday). I called up customer care and complained for the same, but till date no one was able to give me a helpful solution. Everyday my complaint is showing as resolved. I call up everyday and reopen my complaint. Customer care executives (Nearly 30-40 executives) assured me that i would get a refund from seller. Till date i did not receive any refund. I feel like flipkart stole my money. The logistic partner (Ecom express) does not have any details of the delivery agent. They even do not have any consignee sign or name available with them. I am feed up calling flipkart everyday and telling each agent the entire story.

Hope to get a fruitful reply from your end. Otherwise i will have no options but deal legally and penalise flipkart.

Thanks and regards,
Shuvam chowdhury

Tel - [protected]