Flipkart — Product delivered but not installed

I had ordered Voltas 1.5 Ton 4 Star Split Inverter AC - White from Flipkart under the order ID - OD[protected].
Issue - Product delivered but not installed

The order was placed on 5th June 2022 and it was delivered to me on 6th June on the scheduled time. After this the technician from Flipkart never came and we did some initial checks from our end to find that the product delivered was having different Indoor unit code and Outdoor unit code. Therefore we raised a replacement request for the product as that delivered item could not be installed (due to mismatch codes). After much efforts and repeated calls to Flipkart, the product was finally replaced on 16th June. This was after so many calls and complains I made with Flipkart.

Now again, the product that was delivered to me on 16th June, is still not installed. I've received no communication from Flipkart to get the AC installed. I've tried to reach out to their customer care multiple times but this has not helped me in any manner.

The product is still kept aside as it was delivered, and the replacement date for this is also getting over on 26th June. With installation person still not visiting, I'm not sure if the product delivered is even usable or not. I've a 10month son, who is not able to cope with the heat of the summer and is getting sick due to heat. I've iterated this to Flipkart multiple times that it is o[censored]tmost importance to me that the AC is installed as soon as possible as it is impacting our health condition. I would want Flipkart to get this resolved quickly.

This is worst experience anyone could get out of any online purchase where the product that is delivered is not installed and the customer is getting sick due to irresponsible service. I've made around 30+ calls to Flipkart in order to get this resolved, as my son is falling sick due to the heat wave and the AC is still not installed. I'm very helpless and I feel cheated from Flipkart. I'm drained both mentally and physically due to this service from Flipkart. I would like to get compensation from Flipkart for harassing me and making my family suffer. Please help!