I ordered a hooded sweatshirt from Flipkart and i recieved it on 14th Jan 2023 in the morning. When i held the package i knew that something was wrong with it as it was very light and i started making an unboxing video of it and when i opened it i saw that i have been given a wrong product, Moreover, the brand ADIDAS i ordered was also fake, it was a copy shirt. I tried checking the article number on the website of adidas which proved that it was fake. Within 10 mins i issues a return req. After 2 days a delivery boy came and was talking to his handler on his phone. And made me wait outside for like 45 mins after which his handler told me hes rescheduling the order becoz things like this needs a second talk with Flipkart and the delivery boy left after that i saw that my pickup return is cancelled and the reason was that " PRODUCT DAMAGED " which obviously is a lie after that i placed 2 more return request one after the other and i got same SMS from EKART that delivery cancelled since product is " DAMAGED ". But they havent even visited my house for.pickup and they are automatically without my consent without my approval cancelling the Return req. I placed another req yesterday and today i got sms that return req cancelled since you decided to keep the product but i didnt do anything. I called the Flipkart Customer care lile 14 times and none helped me when i asked for higher executive they would hang up the call. Im starting to loose my mind and if the issue isnt resolved soon, im going to File an RTI and a FIR against Flipkart considering very well that i have all the proof i need. 23 Jan is my last return date and from 14th of jan im keep on returning but my order us automatically cancelled by the wish master. kindly look into this matter ASAP please as this is causing me a lot of inconvenience. My Flipkart Order ID was OD[protected].
Customer care of Flipkart is of no help and they keep asking sorry and leave the matter for granted.
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