[Resolved] Flipkart — product not delivered after promised date/ flipkart calls to cancel and place a new order | |||
I ordered a laptop from flipkart on 1st Oct 2019 and they promised the delivery date of 9 oct 2019 but after that changed delivery date to 12th Oct. and again changed to 16th October. When I contacted customer care they said that due to high volume sells in big billion day sale the order is taking longer. But on 13th they called and says that your order cannot be delivered as seller is not able to deliver the product and to cancel the order and to place new order. The same seller is still selling the same laptop in Diwali sale also but cannot provide the laptop to previous order, what kind of service is that. And flipkart is not seeing that the seller is still selling the laptop but don't want to deliver to previous orders that were bought in discount. If flipkart cannot honour the deals they run on their site then why give such offers, just to loot the customers. I had bought the laptop in sale and on EMI, also flipkart want me to cancel the order after 13 days of placing the order. I just want the laptop I ordered. I am not going to cancel the order. Was this information helpful? | |||
Feb 2, 2020 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Oct 16, 2019 Flipkart Customer Care's response We will revert on it.
Verified Support Dec 26, 2019 Flipkart Customer Care's response Hi, We are sorry to let you know that your order for the product 'Acer Predator Helios 300 Core i7 9th Gen - (16 GB/1 TB HDD/256 GB SSD/Windows 10 Home/6 GB Graphics) PH[protected]WX/ PH[protected]ya Gaming Laptop' has been canceled by the seller due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 21 Oct 19 and it should be reflecting in your account by now. Your kind understanding is appreciated.
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