[Resolved]  Flipkart — product not delivered after promised date/ flipkart calls to cancel and place a new order

Address:75 sobhagya nagar, Udaipur, Rajasthan, 313024

I ordered a laptop from flipkart on 1st Oct 2019 and they promised the delivery date of 9 oct 2019 but after that changed delivery date to 12th Oct. and again changed to 16th October.
When I contacted customer care they said that due to high volume sells in big billion day sale the order is taking longer.
But on 13th they called and says that your order cannot be delivered as seller is not able to deliver the product and to cancel the order and to place new order.
The same seller is still selling the same laptop in Diwali sale also but cannot provide the laptop to previous order, what kind of service is that. And flipkart is not seeing that the seller is still selling the laptop but don't want to deliver to previous orders that were bought in discount.
If flipkart cannot honour the deals they run on their site then why give such offers, just to loot the customers.

I had bought the laptop in sale and on EMI, also flipkart want me to cancel the order after 13 days of placing the order.
I just want the laptop I ordered. I am not going to cancel the order.
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Feb 2, 2020
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2019
Flipkart Customer Care's response
We will revert on it.
Oct 20, 2019
Updated by Ankitmehta11
Experience is getting worse. Delivery date changed to 20 Oct. After talking to social media representative and customer service executive I waited till today but to vain . package is not packed yet.
1. If flipkart seller cannot deliver why are they extending delivery date day by day.
How is seller able to sell same laptop even now when he is not able to ship previous orders made in BBD sale, this means BBD was scam and seller intentially donor want to deliver it.
3. Who will pay the cost of preclosure of EMI that will be imposed to close the EMI as seller has not yet cancelled the order.
Worst mental trauma from India's biggest e-commerce website. I recieved a message that seller will credit 300 rs to flipkart walllet for delay in delivery also not recieved that
Thank you for this experience. I think I will never be able to buy expensive things online again.

Oct 20, 2019
Updated by Ankitmehta11
Finally flipkart cancelled my order stating the item was out of stock.
Seller is still selling same model. Wow that's great kind of out of stock.
Nice scam by flipkart

Verified Support
Dec 26, 2019
Flipkart Customer Care's response
Hi, We are sorry to let you know that your order for the product 'Acer Predator Helios 300 Core i7 9th Gen - (16 GB/1 TB HDD/256 GB SSD/Windows 10 Home/6 GB Graphics) PH[protected]WX/ PH[protected]ya Gaming Laptop' has been canceled by the seller due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 21 Oct 19 and it should be reflecting in your account by now. Your kind understanding is appreciated.
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