[Resolved] Flipkart — product not delivered and cancelled without prior intimation

1 Review
India, India
 jeenat sameja on Dec 3, 2018
I have ordered a refrigerator from flipkart on 18/11/2018 from my flipkart account. I recieved a message that my samsung 324 ltr refrigerator will be recived on or before 28th nov. I have made full payment on the order of refrigerator. On i have recieved a call from gati courier service that they have tried to deliver my product bt cud not deliver, it was a computer operator call. I requested to try delivery again. While i have not received any call for product delivery person. On 27 nov gati computer operator again called n the same thing happened that npbdy has called me and they said they have tried delivery and could not deliver.. But nobdy has called me. On 27 november i called flipkart n told about call from gati and they confirmed that my product will be delivered by 7 pm on 28th nov. I have waited that day. Nobdy called mee for the product. On 29 th evg i have called flipkart n told the issue for not deliveing my product, they said you wait till 3rd dec. Around 8pm i recived a message that your order has been cancelled due to not courrier partner could not deliver the product to my address. While it was already askd at the time of ordering that product delivery is available at my postal code. I have complaint flipkart about the issue they said order the item again. I asked abour the guarantre of delivering the product at the same address they said this is not guaranteed. I have not ordered my products through amazon as tge product was also available there and now it is not avaialble and flipkart has also raised the price. Who will bear my loss flipkart or gati courrier service. Ridiculous service.
Complaint marked as Resolved Jan 6, 2019

Complaint Status

[Dec 03, 2018] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response, Dec 04, 2018
We will revert on it.
Updated by jeenat sameja, Dec 21, 2018
Ordered again and recieved defective product. Pathetic service
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    +91 80 4274 9527 [Grievance Officer]
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    Flipkart - product not delivered and cancelled without prior intimation