[Resolved]  Flipkart — product not delivered and flipkart not resolving the problem

Address:	West Godavari, Andhra Pradesh, 534202
Website:	www.flipkart.com

I have purchased a mobile called poco f1 in flipkart on[protected]. My order id is od[protected].
They have given me an expected date of delivery as[protected] and didn't deliver the product on that day.
When i have called the flipkart customer care and they changed the delivery date as[protected] and on that day also the didn't deliver the product.
Again i have contacted the flipkart customer care and they have requested the time till[protected] for making a resolution on the problem.
On[protected] they have said that due unexpected issue by courier service we are unable to deliver the product and if you don't want to wait please cancel the product. They even not identified the problem also. I have not canceled the order.
On[protected] they have said that our senior escalation team is working on that please wait for 24 to 48 hours to resolve the issue.
On[protected] they even don't respond regarding the issue resolution.
Again i have contacted the flipkart customer care then they have said that i will escalate the problem to the team, wait 24 hours the team will call you.
But till now they didn't identify the problem also and showing the expected date of delivery as[protected].
They are making fraud with the customers by specifying the false dates regarding the problem resolution.
They are not resolving my problem and they are extending the time for making a resolution on the issue.
So please solve the problem and make the product delivered as soon as possible.
If they aren't able to deliver the product then please cancel the product and i have purchased the product for rs.19999 and now it is rs. 20999 because i got cashback of rs. 1000 on the date of purchase. So, please return the amount rs 19999 and cashback of 1000 also because then i can purchase the product for rs. 20999. Otherwise, i will get a loss of rs. 1000 for the internal problem of the flipkart. So, please either deliver it as soon as possible or return rs. 19999+1000 for me and i will order the product again.
I am also enclosing the proofs regarding the issues in the links below.