[Resolved] Flipkart — product not delivered even after making payment

sandeshh21

from Hosur, Tamil Nadu

Address:

Bangalore, Karnataka

Ordered a product from FLIPKART on 10th October 2018- order no-OD[protected]. It is a prepaid product. expected delivery was 17th October. Delivery hub was ecom express . We get a message saying that the product is out for delivery. After 3 hours we get a message from them as product was undelivered as the residential address is closed. We din happen to get any calls from them . Customer support makes us wait till 7pm.
Second expected delivery was 23rd .Fails again . We wait till 7 pm.
Third expected delivery was 25. Fails.
Fourth expected delivery date was on 29th.fails
Fifth expected delivery date was 1st. Fails again
Sixth expected delivery was on 2nd Nov. Fails .
We have been calling the customer support hundred times, but the issue dosent get resolved. All they do is extend the date..and make us wait till 7pm, promising that the product would be definitely delivered.
Finally on 4th October, we go to the delivery hub- ecom express.
The tracking Id was given to them. They search for the product in the store but don't find it.They happen to tell that the product is stolen or misplaced by the delivery person.
they tell us to file a complaint with Flipkart. Inspite of registering a complaint, nobody responds properly. Who is held responsible here ???
Highly dissapointed Flipkart

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Dec 25, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Nov 19, 2018

Flipkart Customer Care's response Customer raised a complaint stating that the want to cancel the order. We have interacted with the customer and raised a return request with the seller for the refund of the order. The seller has confirmed the refund has been initiated on 10 Nov 18 and will be completed as soon as the shipment reaches to the warehouse which usually done by[protected]. Hence, closing the complaint form our end.