[Resolved]  Flipkart — product not returned/replaced during given time frame

Hi,
I bought an mi note 7 phone from flipkart. I found a peculiar problem in the device and i raised a return request within 10 days (As per policy) but it was rejected since flipkart was not able to contact me (Because of problem in my device). Now they are not accepting any return/replacement request and asking me to visit service center, they call it resolution. Also, this so called resolution is provided after 15-20 repeated calls from my side, 2 technician visits, 4-5 times of calls which were placed on hold only. It's been only 20 days since i purchased the device. I'm really frustrated with it now.

Kindly get my return request processed. It's annoying to buy a device and not able to contact people or people not able to contact you.

Thanks in advance.
Regards,
Akanksha