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Flipkart — Product not working and return not getting accepted

The product received wasn't working and on checking the product isn't genuine and wanted to return or get replacement for the same but the return gets rejected and asks for more information in terms of id card for verification and sharing with thrid party vendor which i do not want to
Please assist and get me my blocked money or proper working product
Thanks
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Flipkart customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2021
Flipkart Customer Care's response
We will revert on it.
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