[Resolved]  Flipkart — product not yet shipped even after 15 days of expected delivery

My order I'd is OD[protected]
I'd ordered on 28th September, 2019 in this order there were total 5 items out if it I'd received 4 on time but 1 item' s expected delivery date was 02nd October, 2019. I've contacted flipkart 6 to 7 times but every time they said that they are working on the issue but even after 15 days of expected delivery date my issue not resolved. Even my product not shipped. I'm a flipkart plus member and have been a customer of flipkart since many years. I've never expected this type of issue from flipkart. My order is prepaid and I do not want to cancel it. It's a strange that I've a concern for "befor sales service" Where in most of the cases the concerns are of after sales services.