Flipkart — Product refund not initiated

Address:Bohri chowk, talab tillo jammu, Double story house neat ashirwad restaurant

I asked for return of a product from flipkart and the E kart logistics courier service canceled it twice until it exceeded return policy date and the product is damaged didn't work for single, I talked through flipkart customer care service they said they would help me out but no one came to pick it up and it costs 2300 ruppess which is a lot so I want my refund back, it's not my fault that no one came to pick the damaged used product they sent me I'm a student and 2300 is a lot for me pls sort this out as soon as possible
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