Flipkart — Promise for advance refund not credited

Address:	Bangladesh
Website:	Flipkart.com

OD[protected] [Incident: IN[protected]] Dear Sir concern regarding my order pick up issue, Dear Sir i have already inform you to i have received wrong item means i have order iPhone 11 white colour but i received red colour and also product was died,
Delhivery courier person come to my palace to pick up the package but declined to pick up because he ask me to give me white colour iPhone 11, so please help me, my product was also died so please help me, i have earlier inform you same then you have promised to if same problem again i provide you alternative resolution for advance refund so please help me.