[Resolved] Flipkart — realme xt

Kamleshmjain

from Mumbai, Maharashtra

Address:

NG regency thane, Thane, Maharashtra, 400608

I Have placed my order for Realme XT on 31st Oct .. while ordering it was showing that product will be delivered to my pin code by 3rd nov.
Today is 8th of Nov But still product is not delivered to my home address yet.
I called and chatur with customer care but they just repeating the same thing that we have already forwarded the complaint with concern team and they are working on it .. but not providing any exact date for delivery .. one of her representative told me that my address is incorrect and I need to cancel and reorder it .. after waiting for 10 days they are now telling me to cancel it ... Also the customer service is really pathetic. They always tends to hung up the call i[censored] ask questions to them.

I really started Hating flipkart from my this experience.

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Dec 11, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2019

Flipkart Customer Care's response Hi,
We are sorry to let you know that your order for Realme XT (Pearl Blue, 64 GB) has been canceled due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 10 Nov 19 and it should have been reflected by now. Hence, closing the complaint from our end. Your kind understanding is appreciated.

Verified Support

Nov 10, 2019

Flipkart Customer Care's response Hi,
We are sorry to let you know that your order for Realme XT (Pearl Blue, 64 GB) has been canceled due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 10 Nov 19 and it will be reflected in your bank account by 8 business days. Hence, closing the complaint from our end. Your kind understanding is appreciated.