[Resolved]  Flipkart — received damaged product

Address:

110084

Hello sir, i ordered refrigerator through flipkart and they delivered the same on sunday 6th october 2019, the product recieved to me was fully damaged from side and alot of scratches on front side, this was not acceptable, i have spent 34, 860 rs for the refrigerator and they game me scrap product, i have raised a refund request for the same and they told me a technician will visit and check for the issue, on 9th october technician visit was also done and they told me the same that this refrigerator can only be replaced, so i contacted flipkart for the same and they told me to wait for 24 hours, after 24 hours gone i gave them again a call and they told me that internal team is working to get the issue resolved, but till now remarks are not updated, seller hasnt approved my refund which they supposed to approve by 9th october and today is 11 october, everyday they are giving me same response that you should wait for 4 days and all, they gave deadline for today and i just called them and now again they gave a new time i. E for 15 october, this is not fair with the customer, there should be strict action on the seller, seller is not approving my refund request even after technician visit, please take a strict action against the seller and flipkart for mis-guiding the customers, i wont be purchasing anything again on flipkart, really they are trying to loot customers
My order id for flipkart :- od[protected]
My contact number :- [protected], [protected]
Item purhcased:- samsung 345 l frost free double door 3 star convertible refrigerator
Amount paid :- 34860
Refund still not approved by the seller