[Resolved] Flipkart — received different product with low resolution

12379muku

from Hojai, Assam

Address:

Nagaon Railway Station Road, Nagaon, Assam, 782001

Hi, I have ordered a realme 5 crystal purple from Flipkart on 13th oct'19, received a different colour shown in their website(pictures attached) and in their description it's mentioned it's a quad camera setup, received as quad setup only but the picture quality is not like a megapixel setup. It's really poor like a vga camera. I've raised the issue, they are denying to accept it that the product colour is different. They are ready for replacement but I'll be getting the same product only. So need refund for this as I'm not happy with the brand's description.

+1 photos

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Nov 20, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Oct 18, 2019

Updated by 12379muku Picture quality of Al Camera

Verified Support

Oct 20, 2019

Flipkart Customer Care's response Hi, We understand that you'd like to return your product 'Realme 5 (Crystal Purple, 128 GB)'. We're sorry to hear that you're facing camera issue with your 'Realme 5 (Crystal Purple, 128 GB)'. Here are a few troubleshooting steps you can try for your 'Realme 5 (Crystal Purple, 128 GB)' to fix the issue you're facing. Smartphones have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for a long time without a restart, they may cause issues. Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.

*Press and hold the Power button on your smartphone to Restart the device (If reboot isn't available, turn Off and then turn On your smartphone).
If you want to know how long the device has been running, follow the steps below:

- Open Settings
- Scroll down and tap About Phone (If you don't see this option, tap System and then proceed)
- Scroll down and tap Status
- Scroll down and check Uptime (The time listed here is in hours. Anything above 168 hours needs to be restarted.)

In the unlikely event of the issue still not being resolved, please get in touch with us within the return policy by clicking here: https://www.flipkart.com/helpcentre

Moreover, we are sorry to let you know that sellers can provide a return a product only in the unlikely event of the product received by you being damaged, defective or not as described on the product page. The Handset delivered to you is the one you had ordered due to which the seller will not be able to fulfill your request. To know more about the returns policy click here: https://www.flipkart.com/pages/returnpolicy