Flipkart — received empty box of product & blocked my account also...
DaDarpan C Parmar on Mar 11, 2018
I bought one product netgear orbi router on 25th jan of 2018 order id : od[protected]. Got the product on 31st and when i opened the box it was completely empty like there was main brown box packaging and then the blue product box only there was literally nothing else in the whole package!! I filled return of the same product od[protected]. I waited almost 12 days i was calling and emailing the customer care or say "support" each day and i was told that it will be sorted within 24 or 48 hrs! Your so-called support team promised me that we have rule that within 12 business days it will be sorted out but nothing happened so i kept calling and emailing you but still nothing happened so finally i complained on twitter and luckily got a response and promised that the issue will be sorted within 24 hrs.in the morning today got sms and mail saying that the seller has cancelled your refund request and also saying that we have seen many return requests so we are unable to process any return request so on and on. There was also stated that you are also banned to login to your account and shop from flipkart! If anyone has done shopping with flipkart than it should mean that they cannot return the product even if the product is defective or damaged! Od[protected] this order when i am getting empty box than any normal human will surely react by returning it obviously! I also demand refund with additional amount for the stress from which i am going through... I won't accept refund only. These online shopping sites does consider us like customers fools. Doing such cheap tricks to block account and does not respond to respected customer forum complaints also... Please i request you to please look into this matter and consider...
[Mar 11, 2018] Flipkart customer support has been notified about the posted complaint.
Amit Kumar Modak's response, Mar 09, 2018
I wnt to knw dat y cancelled my product
Verified SupportFlipkart Customer Care's response, Mar 12, 2018
We would like to inform you that our seller has confirmed that the product delivered to was intact condition. Hence, we will not be able to initiate return. Closing this complaint from our side.
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Flipkart - OD40420016275 | Moto G (Black, with 16 GB) | NO handset inside the box purchased from FLIPKART