Flipkart — Received fake product which is related to my dermatological treatment.

Website:

Flipkart

Chitradurga City, Karnataka

I had placed an order of Glenmark Episoft AC Moisturiser With Microencapsulated Sunscreen - SPF 30 PA++++ but received a duplicate sunscreen of the same name but completely different texture, smell, product casing and cap. My order id is OD[protected]
The episoft sunscreen product which i have received is duplicate. I have compared the details and found.

1. Fragrance is also different and really annoying.

2. The packaging is different and not proper.

3. The cap is fake.

4. The product was opened upon receiving.

5. No printed product number on the end.

6. It has an obvious misprint of the name.

If this causes severe skin infection or skin damage. Will flipkart take the responsibility?!

I have been ordering products since a long time from flipkart. Also i am a regular user of episoft sunscreen. Highly dissapointed.

Regards,

Aayush K H.