Flipkart — received used acer aspire a315 - 53g - 5968

VinuSankarVP

from Mumbai, Maharashtra

Address:

Palace PG for gents #27, 10th Cross Rd, Maruti Nagar, 1st Stage, Madiwala, 560068

Hi,
I purchased the Laptop (Aspire A315 - 53g - 5968) on 09/09/2019, please review attached screenshot of my invoice.
When i contacted ACER for warranty i found the installation of the product done on 22/06/2019 and validated to have a warranty till 21/07/2019. Please review web screenshot from ACER about product warranty information.
I contacted Acer for more information on the warranty details, and ACER customer support told me that it is not registered under you, it was register under Renington, you have received used product, still the owner of the product is the guy renington. You need to contact the seller immediately and return back the product. You cant keep the product owned by another customer.
Since these happened i contacted Flipkart from 10/09/2019, I provided all the above information, query was registered for resolution on 13/09/2019. No response received from Flipkart called on 13/09/2019 at 5.15pm s/w rep sidharth per rep he mentioned the claim# IN[protected]. He looked over the issue i mentioned everything that i received a used product and it is registered to another user 3 months ago. i waited for official reply, no response received, either i need refund or i am moving legally. He only mentioned as per review he was able to understand that it is used product we will provide an Hand to Hand replacement with new invoice as per replacement agreement day. I agreed upon the decision, however new reolution date changed to 16/09/2019, and i received a response through mail 07.57 stating it is postponed to 18/09/2019.
i tried to contact flipkart multiple times when i explain issue to supervisor they disconnect the call.
No refund or replacement received. Product worth 39, 990 and i received used product, no customer support. i am getting cheated. Since acer providing extra warranty on offer price from 05/09/2019 - 30/09/2019 i purchased the product on 07/09/2019 right now i being cheated and not able to get new product or able to get the offer.
Please help me. I would like to further move to consumer court of india if it is not resolved here.

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Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2019

Flipkart Customer Care's response We will revert on it.

Sep 19, 2019

Updated by VinuSankarVP They replied they revert on it, no response till now. When i contacted customer care and talked to floor supervisor Kadir, he mentioned the it will take another 2 days this is as of 20/09/2019.
I had ordered another product from same seller, received it faulty and they approved refund for that within 1 day since the price was 129 only
for my 40k product no response till now, pending response for 10 days on 23/09/2019 i am moving to district consumer court with all the details drafting an registered legal notice will be sent to flipkart address. demaning replacement with compensation for damages for financial loss and mental agony.
40K producted scammed by flipkart no response, no resolution, no mail, no contact.
I am posting this issue for the campaign in every social media.
on 23rd sep after registering in district court i am going through media news channel live.