[Resolved] Flipkart — Received used items and flipkart delaying refund to me

roquibul7

Address:	Bangalore, karnataka
Website:	www.flipkart.com

Dear sir,
I, Sk Roquibul Alam,
Today at about 12 pm i received a pigeon 2 in 1 shine torch light ( order id :OD[protected] with INR 284 plus flipkart coins. But unfortunately flipkart provided me a used torch ( pen marks and dirty ) .pictures are given below for ur kind perusal. Previously i bought a same torch from flipkart and that torch was destroyed during road side travelling ( train ). So flipkart thought that they could provide me the used one this time to suppress their crime of providing the used-product to their customer.
Sir, i request u to kindly take firm action against the online fraudulence of flipkart and direct them to refund me completely.
Thank you
Sk Roquibul Alam

+5 photos

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Apr 4, 2021

Complaint marked as Resolved

Today flipkart has picked up the product and refund me completely. Thanks for your firm observation on this case

Flipkart customer support has been notified about the posted complaint.

Apr 03, 2021

Updated by roquibul7 Plse note the price of the previous same torch was also INR 284 plus flipkart coins.

Apr 04, 2021

Updated by roquibul7 Dear sir,
Today flipkart has picked up the item and refund me the total amount of INR 284.
Its only possible because of your firm monitoring.
Thanks

Verified Support

Apr 05, 2021

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your Pigeon Shine 2 in one desk and Torch Emergency Light with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund of Rs. 284/- and 15 super coins has been completed on 04 Apr 21 and will be reflecting in your account on 06 Apr 21. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the refrence number[protected] using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.

Apr 05, 2021

Updated by roquibul7 Thank u very much . I acknowledged it