[Resolved] Flipkart — redmi note 5 pro mobile set

Jay Gangwar

from Etawah, Uttar Pradesh

Address:	Moradabad, Uttar Pradesh, 244001
Website:	Www.flipkart.com

I purchased mi redmi note 5 pro on flipkart and it was delivered to me on 14th august. I am facing some touch and screen regarding problems like screen get a blue shadow screen sometimes while working. And there is also a overlapping screen problem. Flipkart sent a technician to visit but after i showed him photos and videos captured he did not considered the same and neither flipkart. They balmed me that i might have faked the videos. Flipkart provides us 10 days replacement warranty for product but now they are directing me to go to service centre even when 10 days are not over yet. I am attaching photos captured with the problem and without problem, a video is also attached. Please provide a solution.

+2 photos

+1 videos

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Sep 27, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Aug 23, 2018

Flipkart Customer Care's response Customer raised a complaint regarding the product delivered. We have interacted with the customer and informed that as the product was delivered to customer on (6th August 2018), as per the sellers 10 days replacement policy we shall not be able to accommodate customer request for return of the order. Requested customer to contact brand authorized service for further assistance. Hence, closing the complaint form our end.