[Resolved]  Flipkart — redmi note 5 pro replacement delay

Website:www.flipkart.com

Hi,
I have purchased redmi note 5 pro mobile phone on 16th may 2018. I got delivery on 18th may 2018. But the product was faulty.

I raised the replacement request on same day against the product. Flipkart accepted and initiated the replacement on 20th may 2018.

But it hardly take maximum 2 days to reach product at my place.

But today is the expected date to deliver the product its been almost 5 days after the order. (Dispatched from same city - deliver to same city) and i know it will not going to deliver it today too.
Ekart mis ruted the product 2 times in the same city. (Address and pincode is correct)

Whenever i call customer care on this they will just say wait for two more days. This is ridiculous.

Whenever i check the status it shows the below detail
Thu, 24th may 11:58 am bengaluru dispatched to motherhub_blr
Thu, 24th may 11:12 am bangalore misroute (Same city misrouted)
Thu, 24th may 5:56 am bangalore received at koramangla hub
Wed, 23rd may 8:36 pm bangalore dispatched to koramangla hub
Wed, 23rd may 4:37 pm bengaluru received at motherhub_blr
Tue, 22nd may 11:22 am bengaluru dispatched to motherhub_blr
Tue, 22nd may 11:15 am bangalore misroute (Same city misrouted)
Tue, 22nd may 6:09 am bangalore received at kalyannagar hub
Tue, 22nd may 4:09 am bangalore dispatched to kalyannagar hub
Tue, 22nd may 3:00 am bengaluru received at motherhub_blr
Tue, 22nd may 1:58 am bengaluru dispatched to motherhub_blr
Tue, 22nd may 1:27 am bengaluru received at hoskote sort facility
Tue, 22nd may 1:27 am bengaluru shipment in-scanned at hoskote sort facility
Tue, 22nd may 1:27 am bengaluru dispatched to hoskote sort facility

The product always get misrouted from in the same city.

My question to flipkart is what if you cancel the product delivery after the 10 days at that time my 10 days replacement policy will get over and i have to bear the defective piece?

P. S. There is no address issue, i have ordered the other product on the same delivery location before.

P. S if ekart logistic do not know about the nearest hub then ""lake view hub is nearest hub to my place.
+1 photos
Was this information helpful?
No (0)
Yes (0)
May 26, 2018
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
May 26, 2018
Flipkart Customer Care's response
We will revert on it.
May 26, 2018
Updated by MarkanR
Thank you for the action taken by the Flipkart support team, product delivered.
Verified Support
May 27, 2018
Flipkart Customer Care's response
Customer raised a complaint related to delivered product is defective. We have interacted with the customer and informed that replacement device has been delivered from seller end. Hence, closing the complaint from our end.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    46427
    Pending
    0
    Resolved
    25427
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information