[Resolved] Flipkart — redmi note 5 pro replacement delay | |||
Hi, I have purchased redmi note 5 pro mobile phone on 16th may 2018. I got delivery on 18th may 2018. But the product was faulty. I raised the replacement request on same day against the product. Flipkart accepted and initiated the replacement on 20th may 2018. But it hardly take maximum 2 days to reach product at my place. But today is the expected date to deliver the product its been almost 5 days after the order. (Dispatched from same city - deliver to same city) and i know it will not going to deliver it today too. Ekart mis ruted the product 2 times in the same city. (Address and pincode is correct) Whenever i call customer care on this they will just say wait for two more days. This is ridiculous. Whenever i check the status it shows the below detail Thu, 24th may 11:58 am bengaluru dispatched to motherhub_blr Thu, 24th may 11:12 am bangalore misroute (Same city misrouted) Thu, 24th may 5:56 am bangalore received at koramangla hub Wed, 23rd may 8:36 pm bangalore dispatched to koramangla hub Wed, 23rd may 4:37 pm bengaluru received at motherhub_blr Tue, 22nd may 11:22 am bengaluru dispatched to motherhub_blr Tue, 22nd may 11:15 am bangalore misroute (Same city misrouted) Tue, 22nd may 6:09 am bangalore received at kalyannagar hub Tue, 22nd may 4:09 am bangalore dispatched to kalyannagar hub Tue, 22nd may 3:00 am bengaluru received at motherhub_blr Tue, 22nd may 1:58 am bengaluru dispatched to motherhub_blr Tue, 22nd may 1:27 am bengaluru received at hoskote sort facility Tue, 22nd may 1:27 am bengaluru shipment in-scanned at hoskote sort facility Tue, 22nd may 1:27 am bengaluru dispatched to hoskote sort facility The product always get misrouted from in the same city. My question to flipkart is what if you cancel the product delivery after the 10 days at that time my 10 days replacement policy will get over and i have to bear the defective piece? P. S. There is no address issue, i have ordered the other product on the same delivery location before. P. S if ekart logistic do not know about the nearest hub then ""lake view hub is nearest hub to my place. Was this information helpful? | |||
May 26, 2018 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support May 26, 2018 Flipkart Customer Care's response We will revert on it.
Verified Support May 27, 2018 Flipkart Customer Care's response Customer raised a complaint related to delivered product is defective. We have interacted with the customer and informed that replacement device has been delivered from seller end. Hence, closing the complaint from our end.
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