[Resolved] Flipkart — refrigerator: misleading consumer by showing different product information than the real product features

RishirajSinghGaur

Address:

A97 MIG Barra-8, Kanpur, Uttar Pradesh, 208027

I have ordered a refrigerator by reading and referring the specifications and overview.in overview, the video which is shown, has shown us the firdge is 5in1 convertible. I am attaching the screenshots, please refer. However the fridge i had received is not having the 5in1 convertible technology. Demo giver person also told us the same.
Wrong and ambiguous mentioned informations on flipkart leads me to this order. Now i want to return the fridge, and everytime i request for the return, flipkart team are cancelling my request by saying the mentioned reason is not correct. Then i have asked them to provide the suitable reason for it, they said they aren't responsible and i have to talk to manufacture team ie samsung for it. Flipkart is whole and sole responsible for showing wrong features of the fridge on there website.
Order id: od[protected]

Please help me.

+4 photos

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Feb 1, 2020

Complaint marked as Resolved

Complaint is not resolved yet. It's not fair.

Flipkart customer support has been notified about the posted complaint.

Feb 01, 2020

Updated by RishirajSinghGaur Complaint isn't resolved. Flipkart has cancelled my return request.

Verified Support

Feb 03, 2020

Flipkart Customer Care's response We will revert on it.

Verified Support

Apr 20, 2020

Flipkart Customer Care's response Hi,

Greetings from Flipkart!

Order ID: OD[protected]

We'd like to let you know that the seller has refunded the amount of Rs. 21890/- to your source account. However, thanks for confirming that amount is reflecting in the account.

We sincerely apologize for the trouble this might have caused. Your patience & understanding will be highly appreciated in this regard.

Thank you for shopping with Flipkart, we value your presence.

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