Flipkart — refund and return delay

shbhmk24

from Noida, Uttar Pradesh

Address:

3rd h 40/2, rakesh marg, nehru nagar, Ghaziabad, Uttar Pradesh, 201001

I ordered laptop from flipkart. Which was lenovo ideapad 330 with i5 8th gen processor and 8 gb of ram. Order id - od[protected].
I used credit card for payment received my order on 7th of june. I started opening the package while recording the video.
I got a laptop of lenovo from the package but with different specifications. Which were' pentium silver processor and 4gb of ram '.
I immediately requested for refund because return option was not available. They said that they will contact me in 72 hours. But they said we will solve your query by 15th of june but no from flipkart cam to pick my order. Then i contacted them again then they said they will solve my query till 20th of june. Again they exceed the time then they gave me time of 21th of june. When i again contacted them on 21st of june they said they will solve my query on 22nd of june. Still no serious action has been taken by them.
I have sent several mails but the reply i only get was ' sorry, for you inconvenience we are working on your query.
It has been 15 days till i requested for refund but no action has been taken by them.

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Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2019

Flipkart Customer Care's response We will revert on it.

Jun 25, 2019

Updated by shbhmk24 today i got a call from flipkart's executive stating that there will no refund and return request for my product as state by their investigation team. they are saying that you received correct prouct. while i have video recording proof that the product was wrong.

Jun 25, 2019

Updated by shbhmk24 and i have mailed video while unoxing the product as a proof that i received wrong product to the flipkart team

Jun 28, 2019

Updated by shbhmk24 now they are saying we cannot refund the product because the delivery was intact . but my query was not that my product was intact or not but my query was that i received the wrong specification laptop.