[Resolved] Flipkart — refund for my mobile

Trinadh Mallisetty

from Mumbai, Maharashtra

Address:

shp no. 4, one centre gollapudi., Krishna, Andhra Pradesh, 521225

Hi, i have placed an order for redmi 7a in flipkart. I tried to place an order for gold but unfortunately the page was refreshed and black colour was placed i haven't noticed that. At the time of delivery, delivery boy said it is black colour.
I said i don't want that he said, there is an option to change the colour or you can get refund. He confirmed that so i have taken. But now flipkart executive priyanka is simply sayying sorry for no refund is available for that product.

Pls help me to get back my money.

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Nov 19, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2019

Flipkart Customer Care's response Hi,

We are sorry for the trouble caused.

We would like to let you know that the10 day replacement policy is applicable only if the delivered to you is damaged, defective or not as described on our website or app. We're sorry to let you know that the seller does not offer an exchange for and hence, won't be able to fulfill your request.

Click this link http://fkrt.it/sDargyNN to know more about cancellations and returns on Flipkart.

Your understanding is appreciated.