[Resolved]  Flipkart — refund initiated in wrong a/c details by flipkart of order id:od[protected] after two successful previous refund in my previous orders

Address:Flipkart

I have ordered honor band 5 with rs. 2199 and process a refund request via chat.
They confirmed me that i will got my refund amount after successful pick up in my bank account where i have got previous two successful refund in my previous two orders.
But when they processed my refund request i find they provided improper a/c details of *154 instead of proper *115 my proper account.
When i called 3 times and chat 2 times they told me modification of account number before refund can not be done.
I need to wait 24hrs.
If refund failed then my a/c details will be updated.
Without my fault why should i suffer.
I think flipkart is cheating me.
Kindly investigate the matter.
I am providing screen shots of my previous refund and now wrong account refund status by them.
Also chats screen shot is attached.
Awaiting your prompt reply.
+6 photos
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Aug 12, 2020
Complaint marked as Resolved 
Thank you very much for your endless support to get refund of Rs 2199 in my proper bank account ending with xxx115. Thanks and Regards, Sayan
Flipkart customer support has been notified about the posted complaint.
Verified Support
Aug 10, 2020
Flipkart Customer Care's response
We will revert on it.
Aug 12, 2020
Updated by Sayan@Sau
Thank you https://www.consumercomplaints.in as well as flipkart for refund of Rs 2199 in my proper bank account ending with xx115 after calling, chatting and emailing several times.
Thanks for your kind support.
Screenshot of successful payment in proper account is attached.

Verified Support
Aug 13, 2020
Flipkart Customer Care's response
Hi, We are sorry for the trouble caused. We're writing to you about your Honor Band 5 with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund has been completed on 12 Aug 20 and will be reflecting in your account by 13 Aug 20. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the refrence number[protected] using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.
Complaint comments 

Comments

After giving 2 successful refund in my bank account this time flipkart representative provide wrong account number for my refund.
Please do this urgently in my proper bank account ending with 115.I am calling call center more than 5 times but they telling me to wait 24hrs for last 3 days.I am frustrated by this matter.
Please refund my amount.
I am proving screen shots of previous refund in proper bank account and now mistake for account number by them.

Thank you https://www.consumercomplaints.in and Flipkart. I have received my refund of Rs 2199 in my proper bank account ending with 115 after calls and chats and email several times.
Thank you very much for your kind support.

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