[Resolved] Flipkart — refund initiated in wrong a/c details by flipkart of order id:od[protected] after two successful previous refund in my previous orders | |||
I have ordered honor band 5 with rs. 2199 and process a refund request via chat. They confirmed me that i will got my refund amount after successful pick up in my bank account where i have got previous two successful refund in my previous two orders. But when they processed my refund request i find they provided improper a/c details of *154 instead of proper *115 my proper account. When i called 3 times and chat 2 times they told me modification of account number before refund can not be done. I need to wait 24hrs. If refund failed then my a/c details will be updated. Without my fault why should i suffer. I think flipkart is cheating me. Kindly investigate the matter. I am providing screen shots of my previous refund and now wrong account refund status by them. Also chats screen shot is attached. Awaiting your prompt reply. Was this information helpful? | |||
Aug 12, 2020 Complaint marked as Resolved Thank you very much for your endless support to get refund of Rs 2199 in my proper bank account ending with xxx115.
Thanks and Regards,
Sayan Flipkart customer support has been notified about the posted complaint. Verified Support Aug 10, 2020 Flipkart Customer Care's response We will revert on it.
Verified Support Aug 13, 2020 Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your Honor Band 5 with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund has been completed on 12 Aug 20 and will be reflecting in your account by 13 Aug 20. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the refrence number[protected] using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.
| |||
2 Comments | |||
Comments
Thank you https://www.consumercomplaints.in and Flipkart. I have received my refund of Rs 2199 in my proper bank account ending with 115 after calls and chats and email several times.
Thank you very much for your kind support.
Thank you very much for your kind support.
56%
Complaints
46427
Pending
0
Resolved
25427
View all 46427 Flipkart reviews & complaints
+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
View all Flipkart contact information
Please do this urgently in my proper bank account ending with 115.I am calling call center more than 5 times but they telling me to wait 24hrs for last 3 days.I am frustrated by this matter.
Please refund my amount.
I am proving screen shots of previous refund in proper bank account and now mistake for account number by them.