[Resolved]  Flipkart — refund is not received in my bank account and account blocked

Website:

www.flipkart.com

Hi sir, ma'am,

I have ordered 3 realme 32gb and 1 realme 2 pro 64gb from flipkart.com worth rs. Of 8091 × 3 = 24273 realme2 32gb and realme 2 pro 64 gb rs of 12687 on 25th october 2015. Because my all order cancelled, i got a message from flipkart.com saying that "your refund has been initiated and it will be credited to my bank account in next 7 to 10 business days" and my 2 refund 8091 + 8091 is received 26 of october 2018 and my refund one 8091 and 12687 is not received in my axis bank account i attached statement in down

I waited till 6th of november but didn't get the message for money refund from my bank account. I called flipkart.com and the way they responded was shocking for me. They said they had done the refund to you bank. Kindly contact to your customer care of your issued bank. Flipkart.com is not going to loot your money. But actually they did. I called to axis bank customer care and they said they have not received any refund from merchant flipkart.com. They said me to ask the arn number from flipkart.com, so that they can check in their system.

Again i called to flipkart.com and asked for the arn number. On that they said that they are not having any arn number since i have done the payment through net banking not through credit or debit card. Instead of that they had given me one reference no and told me to give that number to my bank so that they can check. They send me one mail as well in that they have mentioned about the reference number and the refund which had never ever happened.

I again called to axis bank customer care and told that reference no. Which i got from flipkart.com but axis bank guys were unable to see any details using that number since their system accept only 23-digits arn number to fetch any kind of information regarding refund. But flipkart.com didn't give me any arn number. After that axis bank guys told me to forward the mail which i had received from flipkart.com and told me to wait for 24hrs.

I forwarded that mail to axis bank cc and received a mail from them stating that citibank has not received any refund from the merchant flipkart.com. They said me to contact to flipkart.com.

I again called them and this time they were not even bother to resolve my issue. Instead of that every time they are saying that refund has been done from flipkart.com. Your bank is lying your money, kindly contact to your bank. When i say raise a ticket regaring my issue to your higher management, they do that but next moment i get the same mail in which they mention the same thing "your refund has been initiated and it will be credited to my bank account in next 7 to 10 business days". Flipkart is not even interested to refund my money. I am pretty sure the problem is from flipkart.com end.

Sir, i am going to attach the relevant document. Kindly have a look and try to resolve my issue. I will be very thankful to you. Below are few more detials:

[protected]@gmail.com
4th. I confirmed this refund is not recived in my bank
In[protected]]
Refund amount : 12687.0
Refund reference number: [protected]
Return id [protected]
Order id od[protected]

Me confuse hu ki in teeno me se konsa refund mujhe mila hai me nicha likh dunga jo mujhe refund mile hai.
3rd
In[protected]
Return id [protected]
Order id od[protected]
Refund amount : 8091.0
Refund reference number: [protected]

2nd. [protected]@gmail.com
In[protected]]
Refund amount : 8091.0
Refund reference number: [protected]
Return id [protected]
Order id od[protected]

1st. [protected]@gmail.com
In[protected]]
Return id [protected]
Order id od[protected]

I received this 2 refund i attached bank statement
[protected]
Flipkart refund[protected] se dt25.10.18
Received amont 8091.00

[protected]
Flipkart refund[protected] se dt25.10.18
Received amount 8091.00

This purchase for my full family
Thanks and regards,
Jatin bhatia
[protected]