Flipkart — refund not provided and account also locked

Flipkart — refund not provided and account also locked

K kp_i from Bengaluru, Karnataka

Refund not provided and account also locked Policy does not exist in refund details... Its been around 45 days+ but still there is no response... Apart from this flipkart coins also are locked... Without any prior info account is blocked and there is no clarification on the criteria for blocking account Inspite of repeated reminders noone responded. Management also least bothered. Ther ei sno escalation team itself and even if we call customer care its of no use Was this information helpful? No (0) Yes (0)
Flipkart customer support has been notified about the posted complaint. Verified Support Dec 16, 2019 Flipkart Customer Care's response Hi, We're sorry to let you know that post verification our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account. Your understanding is appreciated. Dec 16, 2019 Updated by kp_i Where is the policy on blocking the account...U dont even have alert notification stating that the account will be blocked.. How many returns are permitted.Is it on a monthly basis, yearly basis or from the date of account opening... You have not even sent an alert via SMS or mail on the number of returns..how can u block without information Dont cheat customers..Its not one way...u are not the customer Policy should be fair...From years together i am having an account not opened it from last few months for u to calculate the returns... Apart from these your people had failed to deliver items and had marked it as delivered..So for issuing refund your own customer care people have created 4 products as returned.. So i[censored] count that i still have 4 nos. of returns after which u shd block account..Though u dont know what ur return count shd be for a customer... I am not able to see my refund details..Provide me that..also Flipkart coins of around 750 was also present... Provide me all the refund details and the flipkart coin redemption.even i am not interested in having account with u who dont respect customer... Temporarily u unblock ..I will verify returns and then u can block it At least have ethics and be professional Dec 22, 2019 Updated by kp_i Shameless management does not have an answer to the reply..Pathetic... My Flipkart coins earned are also blocked..such cheap behaviour... U block account but shameless send messages to SIM of your offers Verified Support Dec 31, 2019 Flipkart Customer Care's response Hi, We are sorry to let you know that our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account and you will not be able to use the supper coins. Dec 31, 2019 Updated by kp_i Dont u have any shame..are u illiterate or u act like tht...cant u even see... Where is the policy on blocking the account...U dont even have alert notification stating that the account will be blocked.. How many returns are permitted.Is it on a monthly basis, yearly basis or from the date of account opening... You have not even sent an alert via SMS or mail on the number of returns..how can u block without information Dont cheat customers..Its not one way...u are not the customer Policy should be fair...From years together i am having an account not opened it from last few months for u to calculate the returns... Apart from these your people had failed to deliver items and had marked it as delivered..So for issuing refund your own customer care people have created 4 products as returned.. So i[censored] count that i still have 4 nos. of returns after which u shd block account..Though u dont know what ur return count shd be for a customer... I am not able to see my refund details..Provide me that..also Flipkart coins of around 750 was also present... Provide me all the refund details and the flipkart coin redemption.even i am not interested in having account with u who dont respect customer... Temporarily u unblock ..I will verify returns and then u can block it At least have ethics and be professional Going to a new year u act like a company who are known to cheat ppl Improve in new year and provide resolution..dont cheat ppl.. Ask ur management to also behave properly..u mint money at the cost of customer...!!!
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