[Resolved] Flipkart — refund not received after cancelling order (flipkart)

john_10jp

from Arakkonam, Tamil Nadu

Address:

Palakkad, Kerala, 678012

Respected Sir,

I ordered a Acer Predator Helios 300 gaming laptop on 12th October using my SBI debit card and had to cancel the order on 14th October. From Flipkart I received a mail saying the I will receive the refund by 23rd October.But I haven’t received refund yet for the same. Since then I contacted the Flipkart customer care many times to find a resolution. First time the representative gave me a transaction ID and told me to contact the SBI customer care, when I contacted the SBI customer care he told me they cant help me with the transaction ID provided by the flipkart and asked me to contact Flipkart again. Since then I contacted the flipkart customer care many time and they keep sending me the same reply

“the seller has refunded ₹ 61990 to your State Bank of India debit card on 14 Oct 18 with the bank transaction id: IN[protected]. This amount should have been credited to your account by now. This EMI should have been cancelled by now.
You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance.”

I talked to the senior executive from flipkart many times and they keep telling me the issue will be solved within 48 hours. I asked them for ARN and seller’s bank statement but the just keep telling me to contact SBI customer care.

During this time first month emi and also the interest for the first month have been deducted from my account.

Please look into the issue for a solution.

With Best Regards,

JOHN PAUL P

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Dec 24, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2018

Flipkart Customer Care's response We will revert on it.

Nov 23, 2018

Updated by john_10jp upon contacting the flipkart customer care again they refused to share any transaction details or merchant details.I called again within few min and i got an sms with payment reference number and refund id, which i took with me to the nearest SBI branch but they couldnt find any transaction made to my account with the details I got from Flipkart.They also checked my bank statement and also the loan account which was opened for the emi payment. So the SBI bank manager asked me to file a complaint against flipkart.

Dec 17, 2018

Updated by john_10jp Two months and yet to get the refund. They keep asking me to contact the bank but refusing to provide any real information. All the information i got from flipkart i shared with the bank but they couldn't find any transaction related to those. (They provided me with the PRN: PZT[protected]ZJCT02 and refund ID:[protected] but couldnt find any transaction related to that ID, Sharing false information again.)

Jan 06, 2019

Updated by john_10jp the issue hasnt been resolved yet.I am yet to receive the refund.

Jan 06, 2019

Updated by john_10jp Every time i contact the Flipkart customer care they tells me someone will contact me with a resolution but I never receive the call or they calls me when i am not available. (I ordered an item on COD and canceled the order before the delivery and in the space of 2 hours they called me 4 or 5 times to talk about the order i made but it takes them 3 or 4 days to talk about the refund). whenever i contacted Flipkart they provided me with different details regarding the transaction, but SBI couldnt find any records related to the transaction details provided by Flipkart.

Jan 06, 2019

Updated by john_10jp I dont want the refund anymore just send me the Laptop i ordered.