[Resolved]  Flipkart — refund of defective product

Address:

Chennai, Tamil Nadu, 603203

It is very bad experience from flipkart. I ordered lenovo laptop on 26 january 2018 order id od[protected]. I received the product on promised date. Packagaing was nice and delivery was also good. But as soon as i opened the box i find that its screen is defective and it is having a series of dead pixel. I immediately contact flipkart and informed about the same. I ask for replacement but they denied due to out of stock of product but i cooperated and waited till 2 february 2018 but it was still out of stock so i decided to initiate a refund so i called the flipkart and they initiated my refund process they told me that for refund there would be a technical visit on or before 4th february 7 p. M but till now as of 4th february 8:12 p. M. No one has visited or contacting me regarding the same so i decided to call the flipkart customer care also i decided to reach twitter flipkart support both of them for giving me different reason flipkart toll free number was telling me that my id was active and my ticket has also been created and technician would visit by today itself before 7 p. M but on the other hand when i contacted the flipkart twitter team they told me that no ticket has been created so they need 24 to 48 hours to check about the same. Then contact the toll free number then they said that it has been created we will sort it out. After number of calls they finally said that they need some time 1 to 2 days to tell me that why technician didn't came today since there is no fault of customer then why should i suffer i want my product to be replaced it's already be late since i trusted flipkart very much i am sure that they will sort out my problem as soon as possible either they conduct technical visit by tomorrow or they should initiate my pickup request