[Resolved]  Flipkart — Refund related issues after Return request approved (Order ID - OD[protected].

Address:

Ahmedabad, Gujarat

Team, We have purchased MICROMAX LED tv from flipkart.com which was delivered with broken screen. Installation technician accepted the fault and my refund request was approved. Amount will be refunded once they pickup the delivered tv. But no one has approached for pickup. After chasing much via emails and phone calls on flipkart toll free numbers, we were given timelines of 30-oct-14, 1-nov-14, 7-nov-14 and now they have extended it to 11-nov-14. We are not assured about the same after this false commitments. My amount of approx 21750 is blocked. Please look into the matter and help us. Anticipating your quick response. Br, Apur Shah [protected] And Jayesh shah [protected] Chased mail details: Hi, Thank you for taking your time to write to us. I certainly understand your concern and offer my sincere apologies for the inconvenience caused. At this point, we may not be able to do this but I've notified your concern to our team. We’ll call you back with an update and make sure that your issue is resolved within November 7, 2014. You have my assurance that we’ll have your issue resolved in the best possible way at the earliest. I request your kind patience in this regard. Please write back to us should you have any other questions or need further assistance. Regards, Jeevan Raj R Customer Support Incident History Customer By Email (APUR SHAH) 03/11/2014 08.35 AM Hi, Thanks for responding. In continuation with trail mail, I would like to mention that my first priority is replacement of my purchase and not refund. I would like to wait for about 15 days if you are trying for replacement. If replacement not possible, my refund is required in my bank account instead of wallet. Please look into it and respond. Best Regards, Apur Shah / Jayesh Shah [protected] / [protected] Response kept short since Sent from my iPhone Apur Shah > On 01-Nov-2014, at 3:32 pm, Flipkart Customer Support <[protected]@flipkart.com> wrote: > > > Response Via Email (Sanjukta Dutta) 01/11/2014 03.32 PM Hi, Thank you for taking your time to write to us. I’m sorry to hear that you are facing an issue with your new product As per the seller’s confirmation 'WS Rretail', I’ve arranged for a pick-up of the product in your order (Order ID - OD[protected]. Once our courier partner confirms the pick-up, a wallet refund of Rs.21740/- will be issued to your Flipkart account. You’ll receive an automated e-mail as soon as your wallet is credited. You can use your wallet balance, which has unlimited validity, as a prepaid mode of payment for your future orders for the products sold by WS Retail on our website. The pick-up of the product will happen in 3 business days and our courier partner will get in touch with you regarding the pick up time. Kindly return the product in the brand box you received it in with the MRP tag if any. Hope this helps. Auto-Response 01/11/2014 01.31 PM Greetings, Thank you for contacting us! This email is for your reference only. You do not need to reply to this mail. Your incident id is:[protected] We will get back to you as soon as possible. Please find below, the summary of your request. Date: 01/11/2014 01.31 PM Issue: Problem With Item Received/Return / Other Message: Hi, My Return request was accepted and approved as LED screen was found to be broken in package box opened by engineer sent by assigned vendor.I got sms that amount will be refunded once Order will be collected by assigned person by 31st Oct, 7 pm.But no one has arrived or even contacted for same. Please help us to refund my amount or provide me replacement of same order as soon as possible so that we can get it purchase from other vendor or flipkart by the refunded amount.We are waiting for arrival since last 2 days.Plese do the needful on priority.Apur Shah and Jayesh Shah, [protected] / [protected] Customer Support www.flipkart.com Customer By Email (APUR SHAH) 01/11/2014 01.31 PM Hi, My Return request was accepted and approved as LED screen was found to be broken in package box opened by engineer sent by assigned vendor.I got sms that amount will be refunded once Order will be collected by assigned person by 31st Oct, 7 pm.But no one has arrived or even contacted for same. Please help us to refund my amount or provide me replacement of same order as soon as possible so that we can get it purchase from other vendor or flipkart by the refunded amount.We are waiting for arrival since last 2 days.Plese do the needful on priority.Apur Shah and Jayesh Shah, [protected] / [protected] [---001:003143:52106---]