Flipkart — refund request not accepting - order id - od[protected]

 
1 Review
India
 samindian on Oct 22, 2019
I ordered a refrigerator as part of the order no od[protected],
I received a refrigerator which is way smaller than the pictures shown on the website, it have scratches at right side below main door, it makes weird noise.

The order was delivered on october 17 2019 and i am continuously raising a refund request and the seller is cancelling it again and again, even though the policy says i can return it till oct 27 2019,

The seller name is omnitechretail.

Flipkart customer care again and again replies with an automatic reply saying

"sorry, the seller will not be able to fulfil your return request for the item.in case you need any product related assistance, please contact the brand"

Which has already happened thrice in last 4 days.

Flipkart is frauding the customers by lurking them to buy crap products by showing lucrative pictures and then not accepting the returns, this is a big online scam taking place.

Please do not buy any product from flipkart, i am filing this complaint and will definitely go ahead with the legal proceedings be required.

Complaint Status


[Oct 22, 2019] Flipkart customer support has been notified about the posted complaint.
Updated by samindian, Oct 23, 2019
Another reply from Flipkart at facebook chat
" They replied and showed me a link with Return policy "saying that Refrigerators are not eligible for returns from this seller", There is no mention of this link on the listing page or if they want to write such things, They should write in bold letters at selling page, not at some link which nobody goes and access while buying online.

Or "Flipkart while showing ads on television should say these terms and conditions aloud so that people are aware that buying products from Flipkart is like it would never be accepted as a return"
Verified Support
Flipkart Customer Care's response, Oct 23, 2019
A duplicate complaint of c2490344. Hence, closing the complaint from our end.
Updated by samindian, Oct 24, 2019
This is how they treat their customers and look at this world's best so called Flipkart "Customer Care" Team, closing the complaints without any proper comments, saying it duplicate which we do not even know.

This is a big scam and fraud run online by Flipkart running together with OmniRetailTech,
PLEASE BEWARE EVERYONE ABOUT THIS.
Just to add "THEY REJECTED MY RETURN AND REFUND FOR THE 5TH TIME AFTER REQUESTING WITHOUT ANY PROPER COMMENTS AND I AM STILL WITHIN 10 DAYS RETURN PERIOD"
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    72%
    Complaints
    24611
    Pending
    1248
    Resolved
    17318
    phone
    +91 80 4274 9527 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    +91 80 4908 3910 [Grievance Officer]
    location
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    Flipkart - refund request not accepting - order id - od116702405731411000