Flipkart — Refund status of OPPO A52 (Twilight Black, 128 GB)

I had canceled one order in Dec'2020 for which I am still awaiting for the credit.
It's been more than a year and I have provided my bank statement multiple times showing no credit for the canceled order. But still no one is looking into it. After all it's 10k not small money which can be ignored
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