[Resolved]  Flipkart — refurbished mobile handset received when ordered brand new

Address:

495k/2 e ward, shahupuri 1st lane, kolhapur, Kolhapur, Maharashtra, 416001

1) my client sudhakar hajeri of kolhapur has ordered redmi note 7 from flipkart bearing product no. Xi4ub8l/mi, hsn:85171290, on 4th april, 2019 and his order id is od[protected].
2) he received the product on 7th april but as the packing was faulty and the piece was refurbished, cancellation request was putup and accordingly my client received mail that his issue is escalated and will be resolved before 9th april.
3) on 9th april another mail was received conveying that matter will be resolved till 10th april, on 10th april mail for consent of filing fir was received from flipkart and my client agreed to the mail and sent return mail with all the proofs, photographs.
4) on 12th april my client received mail from flipkart mentioning that refund or replacement request has been denied due to high number of returns in purchase history and login to flipkart account was also blocked.
5) my client could not call even toll free number from registered mobile number.
6) my client called toll free from another number and also called grievance officer but was not given any satisfactory answer.
7) my client confirmed the received handset was refurbished from online videos and based on tags on box, qc stickers it is confirmed that handset received was refurbished.
8) till today handset box is not opened and is kept as it is.