[Resolved] Flipkart — refuse to give refund back

mukesh515

from Gurugram, Haryana

Address:

122001

I purchased phone [lg q stylus plus] and it seems its battery performance is not expected. When mobile battery low down to 15% it got switched off within 1 minute with non spontaneous degradation in battery, it feels more weighted when it got heated. Its camera quality is also not same as shown.

I want to return this product and want refund for the same in order to purchase another phone but there is only option of replacement not refund. There is only option of replacement. But if all phone of this model having same problem then what is the logic of replacement here. I want refund of that phone and will purchase another for me. I didn't use that phone. Its still packed in box.

Can you please help me to get my refund back for the same?

Was this information helpful?

No (0)

Yes (0)

Jun 15, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

May 13, 2019

Flipkart Customer Care's response Customer raised a complaint regarding the product delivered. We have interacted with the customer and informed that as the product was delivered to customer on April 20, 2019, as per the sellers 10 days replacement policy we shall not be able to accommodate customer request for return of the order. Requested customer to contact brand authorized service for further assistance. Hence, closing the complaint form our end.