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[Resolved]  Flipkart — regarding delivered a out of warranty iphone

R/s sir my self dinesh jain a regular customer of yours purchased a iphone 7 order id no od[protected] on 27 th august 2019 through flipkart on 1st sep it was delivered but i shocked that it is a old out of warranty phone instead of new i got it when i went to service centre for understanding functions they said it is a old device then i contacted with flipkart they promised me for refund on date 27 th oct but they cancelled it i again contacted them they again promised me for replacement on date 3th oct but they again cancelled i contacted again they again promised me for replace on 8th oct but again they cancelled at again i contacted they again promised me for replacement on 14th oct and on 15 th oct they again cancelled once again your team committed for 23 the oct and at last they again cancelled it 22th oct so sir this happened for fivetimes and i am feeling very harassment that this is out of limit no action was taken against seller so sir je it is not good for flipkart areputed company so look into this matter immediately otherwise i will go to upper legal authority for justice than it will be not good for your goodwill my order id no is od[protected] and my mobile no are [protected], [protected] and contact me for gave a positive solution

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Complaint marked as Resolved 2019-11-22 08:12:21

Complaint Status


[Oct 22, 2019] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response Oct 22, 2019
Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to fetch your order details from the shared information. Request you to share the correct order ID or registered email ID in order to assist you further. Hope to hear from you soon.
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    Customer satisfaction rating
    75%
    Complaints
    28106
    Pending
    261
    Resolved
    20549
    phone
    +91 80 4274 9527 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    +91 80 4908 3910 [Grievance Officer]
    location
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034