[Resolved] Flipkart — Regarding different serial number of ipad purchased in 2012.

sarpalrajeev

from Delhi, Delhi

Address:	Dehradun, Uttarakhand, 248140
Website:	flipkart

I had purchased ipad mini dated 29.12.2012. I am using that
Ipad till now. My ipad got locked recently. I took help from apple
Support. They asked me to provide invoice as well as the bill for
Authentication. I sent my invoice for authentication. But i surprising came to know that the serial number in the invoice was not matching with my ipad serial number. Apple customer care people asked me to contact flipkart for the fresh invoice. I contacted flipkart, but their officials told me that since this was an ild order so they cannot help me. I mailed them several times but no result. Their official told me to hard format the ipad and login with new user name and password. But this will be abreach of faith between me and apple.

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Jul 25, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2017

Flipkart Customer Care's response We have taken up this case internally. We will get back to the customer with an update on it.

Verified Support

Jun 24, 2017

Flipkart Customer Care's response We understand that you'd like to modify the Serial number on the invoice as it's not matching with your Apple 16GB iPad Mini with Wi-Fi (Black and Slate). As discussed over the phone' in the beginning of the below statement We'd like to let you know that the seller does not have the option to modify the invoice. Moreover, the warranty of your Apple 16GB iPad Mini with Wi-Fi (Black and Slate) has expired on[protected] and the invoice would be helpful only if the product is within the warranty period. We would like to thank you for your understanding.