[Resolved] Flipkart — regarding not delivering the product | |||
I have ordered a mi led tv 43" from flipkart on 30 sep. They have approved and shipped the order very soon and also product reached the delivery centre on 4th oct. The product delivery was handed over to gati courier. Gati courier even took that product out for delivery 3 times on 12th, 18th and 19th of oct but the delivery agent didn't even call once. When i called flipkart customer care executive they said that we don't provide courier service agent phone number. They also said that we will try to resolve your problem and took lot of time not once not twice many times but today is 13th of nov till now they have not delivered my product. They even cancelled the extended warranty of 2 years from seller end on that same product. I just want that they must deliver my product within 2-3 days. As the product is not small it might get damaged and they will not take the responsibility of damage we can't go and receive my product on my own. Was this information helpful? | |||
Dec 16, 2019 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Nov 14, 2019 Flipkart Customer Care's response We will revert on it.
Verified Support Feb 24, 2020 Flipkart Customer Care's response Hi, We are sorry for the trouble caused. The seller has confirmed that a refund has been completed on 04 Dec 19. It would have reflected in your credit card by 16 Dec 19. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell. Your kind understanding is appreciated.
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