[Resolved]  Flipkart — regarding refund or replacement of realme c2 (diamond blue 16, gb) order id od[protected] and incident id - in[protected]

Jul 19, 2019

Updated by [email protected] Flipkart — regarding refund or replacement of realme c2(diamond blue 16, gb) order id od[protected] and incident id- in[protected]

1 Review
Gwalior, Gwalior District, Madhya Pradesh, India
sameer[protected]@gmail.com on Jul 19, 2019
Mark as Resolved
Order ID: OD[protected]

I odered Realme C2(Diamond Blue 16, GB) on 07/06/2019 with order id OD[protected] and it was delivered to me on 09/06/2019.after the delivery i noticed that it's touch sometime is not working properly then i raise a replacement request on 10/06/2019 in night then i received a specialists call on 11/06/2019 at 11:00 AM and they provide me the Replacement ID:[protected] and Techician Visit Scheduled with Jeeves Consumer Services Pvt.Ltd. with service request number 9F11-27013FLPKRT-9443835.on 12/06/2019
Jeeves Engineer Sunil Kumar Yadav was come to fix my problem but they not fixed my problem and tell to me that you will received SMS regarding Replacement within 3-4 Hours i raceived sms that your replacement request has been rejected
then i contact to flipkart customer care service then i told them that my problem is not fixed yet and your technical person sunil kumar yadav has updated fake report
then they promised to resolve my issue by 16, jun but they don't .
then i registered again complaint regarding that .flipkart solved my issue by replacing product by 19 jun 2019.
when i received replacement of the product i noticed that its battery is draining very fast
after 20% then is restarted phone and reset phone.but my issue is not resolve then i contacted to flipkart and applied for refund but after draining full battery my problem was fixed .
after some days i was noticed that it has hanging problem while playing videos
.it is skiping some frames of videos.
then i contact 2-3 times to customer care and they said to do some troubleshoots
.i tried all the troubleshoots that was told by customer care
on 28/06/2019 i requested to fix my problem or refund.the customer care person
arranged techVisit with jeeves Consumer service Pvt.Ltd with service request number 9F[protected]FLPKRT-9559358
they done tech visit and updated fake report in job sheet that my problem is fixed but it was not fixed yet and my request was rejected
then i tried to contact customer care within the return period and i told them about problem, they gave me time to resolve this by 02/07/2019 with Incident Id- IN[protected]
but they told me in resolution that you have to contact Realme Brand.
why?when i request for the refund in return period and your tech person upadted fake report it is not my fault i have also registered complaint regarding this with national consumer care docket number 1457855
klindly solve my issue
contact number [protected], [protected]