[Resolved]  Flipkart — regarding the order for redmi note 5 pro black, 64gb (order id od[protected]

Address:

Kolkata, West Bengal, 700032

Dear sir/ madam

I placed an order for redmi note 5 pro black, 64gb, with order id od[protected] amounting to rs.13599 on 11th august 2018 and it was confirmed by e-mail and sms alert from flipkart. On 13th august 2018, it was informed by flipkart that the ordered item was “out for delivery” and it would be delivered before 7pm on that day (Pin was also provided). However, till 26th august 2018, the ordered item was not delivered and several reasons were furnished by flipkart like “our courier partner has confirmed that the delivery of redmi note 5 pro (Blac... With order id od[protected] was not accepted”; and which is absolutely not true.in reply, i wrote to flipkart on 26th august 2018 that i did not refuse the item and your courier partner’s information was wrong. Again, on 30th august 2018 i wrote that no one came to my addresstosupplytheordered item and also to pickup the exchange material and requested flipkart to supply the item with no further delay. Then suddenly flipkart wrote on 31st august 2018 that the order was “cancelled by the seller as the exchange product did not meet the exchange related guidelines as confirmed by the wishmaster”.
Now, from the above information it is quite evident that the statements and claims made by flipkart on several occasions (For the order id od[protected] for redmi note 5 pro black, 64gb) till 26th august 2018 and after that are totally contradictory and not at all convincing. I was waiting for the redmi note 5 pro black, 64gb from 13th august 2018 (Expected delivery date as informed by flipkart) till 31st august 2018 and in the meantime i lost many other nice offers from other companies during the independence day time as it was confirmed by flipkart that the order would be supplied much before the independence day. Now, flipkart is denying to honor the deal for the order id od[protected] with a plea that “exchange product did not meet the exchange related guidelines” which is absolutely wrong and unfair and does not suit for the reputation of flipkart. I have procured so many items from flipkart in the past but never faced such a situation and i always cherished a very high respect for flipkart. This sudden cancellation of the order on a ridiculous reason like “exchange product did not meet the exchange related guidelines” after a long assurance of the delivery of the item before a specific date are definitely andin the meantime furnishing a very silly reason that the courier partner informed regarding the cancellation of the order clearly establish the fact thatflipkart intentionally cancelled the order adopting unfair business practice. Consequently, i lost many other nice offers from other companies during the independence day time.

In view of the above, i would like to request flipkart to honor the deal for the order id od[protected] dated 11th august 2018 of rs.13599 to supply one redmi note 5 pro black, 64gbin exchange of one samsung smartphone (Imei number [protected]) with (Rs 1500 off). Please inform me your decision in writing within a week of this communication, otherwise i will have no other option but to knock the door of the consumer forum.

Sincerely yours’

Pankaj ckakraborty
Adress:electrical engineering department
Jadavpur university
Kolkata – 700 032
West bengal
India
Mob. No. [protected]
Email - pankaj. [protected]@gmail.com