[Resolved] Flipkart — rejected exchange for no valid reason (part 2)

 
1 Review
21-C Vrindavan No 2, Panchavati Pashan, Pune, Maharashtra, India
 Atharva Rakshe on Apr 18, 2019
Order no. OD[protected]
After rejecting my exchange the customers care calls me to tell that the mobile's metal coating has come off ao the local hub cancelled my order what they were seeing was just the light reflection since i took the pic in the outdoor condition but these ### cant see the difference in highlights so i told him that i would resend the images but he jsut wouldn't listen, and for that matter the wishmaster when he firat came to pick up my phone told me that the body is fine but the screen has "scratches" which are barely noticeable l. ### cant even make up their mind to for a reason to deny exchange.
I am posting the pictures that they thought showed damaged product and I'm also posting the pics that i took right now to prove them wrong, lets see if flipkart can find a new reaso to cancel it this time

rejected exchange for no valid reason (part 2)
rejected exchange for no valid reason (part 2)
rejected exchange for no valid reason (part 2)
rejected exchange for no valid reason (part 2)
Complaint marked as Resolved May 25, 2019

Complaint Status


[Apr 19, 2019] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response, Apr 20, 2019
We will revert on it.
Verified Support
Flipkart Customer Care's response, Apr 20, 2019
As the information is been already given to the customer so closing this case that there is damage in the product
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    72%
    Complaints
    24054
    Pending
    1046
    Resolved
    17024
    phone
    +91 80 4274 9527 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    +91 80 4908 3910 [Grievance Officer]
    location
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    Flipkart - rejected exchange for no valid reason (part 2)