[Resolved] Flipkart — rejected the exchange of phone

1 Review
Faridabad, Haryana, India
 Varish kumar on Oct 12, 2019
I had order redmi note 7 pro in flipkart big billion sales. My order i'd is od[protected]. I had bought this phone in exchange of samsung on 7 pro. At the time of delivery delivery boy has rejected my exchange. There was no crack was there. Phone was in good condition. But he rejected my exchange by saying phone is damage. Flipkart is cheating all people in the name of exchange. They want just order and their delivery boy don't exchange the phone.
Complaint marked as Resolved Nov 15, 2019

Complaint Status

[Oct 12, 2019] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response, Oct 15, 2019
Hi, We are sorry to inform you that the exchange product was canceled as the product did not meet the exchange related guidelines confirmed by the Wishmaster. However, we see that the parent order Redmi Note 7 Pro (Neptune Blue, 64 GB) has been successfully delivered to you on 11 Oct 19. We always strive to provide you the best shopping experience and we'll look forward to serving you better in the future. Please refer to the below link for more details. https://t.co/MQiPaGk48ksee
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    Flipkart - rejected the exchange of phone