[Resolved]  Flipkart — rejecting complete protection policy even though jeeves customer care phone not working

I have already sent below mail to all TOP officials of Flipkart

Dear Sir

My name is D Jagannathan, my mobile number is[protected]

I am a very good Customer of Flipkart (Flipkart Plus member).

In Feb 2019, I bought “Asus Zenfone Max Pro M1” mobile in Flipkart with “Complete Mobile Protection Plan”

The “Complete Mobile Protection Plan” was mentioned as delivered on “26th Feb’19” in Flipkart website. (Hope the validity starts after delivery)

On 18th Feb’20, the mobile display was damaged & it tried to call “Jeeves Customer Care” number from 18th Feb’[protected],[protected],[protected] everyday after I reach home from work (mobile not allowed in office).

But all the 3 numbers of Jeeves Customer care are not working, says “You have dialed wrong extension”, “Pls check the number you have dialed”, “This number does not exist”

On trying after 5 days, with frustration I called Flipkart Customer care on 23rd Feb’20.

The call details are explained below

1) Spoke with Mr.Vidansh – Flipkart Person Mr.Vidansh said that the Mobile protection plan is valid from 26th Feb’19 to 25th Feb’20. I confirmed this validity 2 times during the call & he re-confirmed the same. He gave the Complaint number IN[protected]. He also gave an alternate contact number of Jeeves, i.e.,[protected]. I tried that number, but they said that it is Large Appliance Customer care, so asked to try the same toll Free numbers.

2) Again helpless, I called Flipkart. Now, Mr.Ashish (Flipkart) asked all the details & connected to Mr.Inam Rehman (Supervisor). After explaining everything, the call was disconnected

3) Again, I called & now Ms.Mathuri Sharma (Flipkart) connected to Mr.Aakash (Supervisor). The call got disconnected but he said will escalate to resolve the issue.

4) Again, I called Flipkart & this time the Supervisor is Mr.Gourav. I explained him that I am trying Jeeves Customer care number for past 5 days but in vain. Flipkart Supervisor Mr.Gourav tried Jeeves Customer care in his mobile & accepted that the Jeeves Customer care number is not working. So, he said that there is some issue in Jeeves Customer care number. Since this is not the fault of Customer, He promised that the Mobile protection plan will be applicable for my mobile & the same will be resolved by 27th Feb’20.

5) Now, today on 25th Feb’20, I have received many calls – Each call has different Validity – One said it is valid till 22nd Feb, another said that it is valid till 21st Feb’20 & they deny to accept the fact that Jeeves Customer Care is not working at all. They also deny to provide Mobile protection plan to my mobile. This seems to TOTAL Fraudness

I want to reiterate that I have tried Jeeves Customer Care from 18th Feb’20 (after my office ) till 23rd Feb’20 & the Jeeves Customer care number is not working which is accepted by Flipkart Supervisor Mr.Gourav.

Now, I need the mobile protection plan to be applied to the Asus Zenfone Max Pro M1 & get the screen & touch replaced under warranty.

If you deny to do so, kindly provide your LEGAL Department Contact details, so that I can file LEGAL Compensation Suite in Consumer Court against Flipkart for 100 times of Mobile Cost for cheating Customer with different words/validity each day.

With huge frustration

D Jagan Nathan
[protected]