[Resolved]  Flipkart — replacement delay/not refunding, fake assurance by their csa

Order Id:OD[protected]
I bought a bajaj instant geyser for uncle and it was delivered on 6th/Aug/18.But there was water spilled on the inside of the cover So I did not open it and asked for the replacement.I think they sent me a used piece and they have accepted Replacement and said no refund as per seller policy.The Replacement piece was supposed to be delivered on 9-Aug was postponed to 13 Aug.Upon chatting with their CSA, he told he would arrange reverse pickup on 9/Aug/2018 but nothing has happened no arrangement nothing.I told him I'm not going to take replacement as its been delayed and I told him to make sure the replacement will not reach me as I will not take it.I told my uncle to buy it from someother market.I got a mail yesterday that this would only be replaced not refunded.What Am I to do, no one has come to pick up and I will not accept replacement as I no longer need it.If they send as they wish and they would want the customer to accept and keep talking about Seller Policies and this the second time I got a defective/used piece from the same seller in a month.There is no meaning in it.I'm attaching the photos of the entire chat.kindly do the needful.