[Resolved] Flipkart — replacement due to damage product delivery | |||
Hi flipkart I have placed order refrigerator on 21st jan2020, same delivered on 29th jan2020, on same day i have complained that got damage product as there was a dent on refrigerator door. As per policy technician supposed to visit on 2nd of feb2020, but he didn't, 3rd and 4th feb also not visited and finally canceled replacement without any reason. Again raised for replacement, technician visited on 6th feb 2020, he sent report that damage product and also dent on door. Pic and report i have also sent to flipkart. Then finally got approved for replacement on 9th feb2020. 10th feb got call for pick up but he told, will pick next day as he came on two wheeler. Next day didn't call, 12th and 13th feb no call but they simply put out for pick, they never reached me, i called them but they didn't pick call. Suddenly can see cancel replacement. I called to customer care why cancel he dont have info and no proper support as well. I keep following closely but didn't work and worst service i got. Take immediate action for above and replacement. Regards Prabhu Was this information helpful? | |||
Apr 1, 2020 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Feb 15, 2020 Flipkart Customer Care's response We will revert on it.
Verified Support Feb 24, 2020 Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your Samsung 192 L Direct Cool Single Door 4 Star 2019 BEE Rating Refrigerator with Base Drawer with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund has been completed on 15 Feb 20 and will be reflecting in your account by 27 Feb 20. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.
| |||
 2 Comments | |||
Comments
Account blocked without any SMS or notfication on my number [protected] please unblock please
![]()
Reply
PAVAN SAI NANI's reply, Feb 11, 2020
Please unblock
Defective Radio delivered today for which full payment given. Matter reported to customer care telephonically and got verbal assurance to replace with new one. No firm confirmation message or email received.
Early action for replacement requested.
... Rajan
.
Early action for replacement requested.
... Rajan
.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
55%
Complaints
46545
Pending
0
Resolved
25436
View all 46545 Flipkart reviews & complaints
+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
View all Flipkart contact information