[Resolved]  Flipkart — replacement is not been done on time and no proper explanation from flipkart.

Address:	560017
Website:	flipkart.com

I have received a faulty laptop on 08-Jan-2018 which is having the DVD Drive issue (ODD). I raised complaint on 15-Jan-2018 . they promised to replace the product by 23rd Jan 2018. after that because of technician delayed the visit. he visited on 24-Jan-2018. then again flipkart changed the replacement and delivery date to 29-Jan-2018. but now today(29-Jan-2018) all of sudden they are telling the replacement is cancelled by seller. and again they raised new request today and i need to wait till 06-Feb-2018. without giving any consent to me they changed my order details in my flipkart account, now i am unable to see the details of the return request i created in the flipkart account on 15-Jan-2018. when i try to call flipkart they keep me on hold for 25 minutes. today i am on call from afternoon 2:00 to still (currently) i am on line to speak to their senior customer support representative.

[protected] Forwarded message[protected]
From: Flipkart.com
Date: Sat, Jan 27, 2018 at 1:21 PM
Subject: Regarding your Flipkart order: OD[protected]
To: [protected]@gmail.com

Flipkart.com Download APP DOWNLOAD APP

TRACK
ORDER


CANCEL
ORDER


FREE & EASY
RETURNS


CUSTOMER
SUPPORT

Hi,

Order ID: OD[protected]

We are sorry to let you know that the delivery of your order has been delayed due to some unforeseen issues faced by seller.

We are working with the seller to fix the issue and be assured that the order will be delivered to you by[protected].

We would like to thank you for your patience and understanding.

Thanks,

Flipkart

Flipkart.com

24x7 Customer Support | Buyer Protection | Flexible Payment Options | Largest Collection

Now all of sudden all status are cluttered like the below image added.